Run the business
Products, distribution, onboarding, underwriting, policy administration, claims, finance, HR, procurement, technology and change.
ATLAS / GENERAL INSURANCE
Every risk.
Every promise.
One connected view.
Bring Home, Buildings, Motor and Travel insurance together—from underwriting and policy administration to claims, customer care and independent oversight.
Home · Buildings · Motor · Travel
Insurance operations / lifecycleIllustrative workflow
A CLEAR PATH FROM RISK TO RESOLUTION
01Know the riskCustomer · exposure · demands & needs
02Make the decisionUnderwriting · referrals · independent approval
03Keep the promiseCover evidence · servicing · claims
04Close the loopReconciliation · outcomes · assurance
Accountability at every step.Explore →
THE ATLAS FAMILYEntity-scoped accessIndependent reviewDepartment permissionsRecorded decisions
FOUR PRODUCT LINES · ONE OPERATING MODEL
Protection for
the everyday.
Product-specific risk facts and service journeys, supported by shared governance. Enable the classes, territories and distribution routes your firm is authorised to provide.
GOVERNANCE BUILT INTO THE WORK
Clear ownership.
Independent challenge.
Board and senior management oversight connects departmental responsibility to evidence, delegated authority and customer outcomes.
Challenge and advise
Risk appetite, regulatory mapping, compliance monitoring, advice logs, financial crime, privacy and resilience assessments.
Independent assurance
Restricted Internal Audit workpapers, independent review, management responses, retesting and Board escalation.
Authority follows the person, entity and decision. Board-reserved matters, time-limited delegation, monetary limits, departmental access and independent approval remain separate controls.
CONNECTED OR STANDALONE
Your Atlas.
Your operating model.
Configure scoped control-record sharing with Risk Atlas, Compliance Atlas, Financial Crime, Banking, Wealth, General Insurance and Reinsurance. Connections require approval on both sides and configured service trust.
Configure Atlas Connections →Customer clarity. Operational control.
Customers see their assigned policy records and submit claim notifications, policy-service requests, renewal enquiries, cancellations and complaints.
Staff assess each instruction within their authority. Approval of a record does not itself issue a policy, amend cover or pay a claim.
Customer portal →